Pollinator Playhouse

1. Who We Are

Pollinator Playhouse ("we", "us", or "our") organises hands-on nature experience events for children. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website and booking service.

2. Information We Collect

When you make a booking or create an account, we collect:

Parent or guardian name, email address, and phone number
Number and approximate ages of children attending
Payment information (processed securely by Stripe -we never store card details)
Account credentials (email and hashed password) if you choose to create an account

We do not collect names or personal details of children. We only use child age ranges to ensure our events are appropriately tailored.

3. How We Use Your Information

To confirm and manage your event booking
To send booking confirmation and event reminders by email
To respond to your enquiries
To improve our website and event offering

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. Third-Party Services

We use the following trusted third-party services, each with their own privacy policies:

Stripe -secure payment processing
Supabase -database and authentication
Vercel -website hosting

5. Data Retention

We retain booking records for a minimum of two years to comply with financial record-keeping requirements. You may request deletion of your account data at any time by contacting us.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent where consent is the basis for processing

To exercise any of these rights, please email us at contact@pollinatorplayhouse.com.

7. Cookies

Our website uses strictly necessary cookies to maintain your session when logged in. We do not use advertising or tracking cookies.

8. Changes to This Policy

We may update this policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.

9. Contact

If you have any questions about this Privacy Policy, please contact us at contact@pollinatorplayhouse.com.